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We have made a recommendation that the registered provider introduce processes to ensure key information about the service required by CQC is submitted within an agreed timescale. Alexandra Court is an unusual establishment in that it is a care home for older people, providing single apartments with lounges and kitchens for each person. There are a variety of communal areas for the use of people including spacious lounges and a large conservatory.
People spoken with said they were satisfied with the range of activities provided. We saw that a number of people were very much enjoying an afternoon concert on the television. A relative told us, “Mum is safe and has settled in brilliantly, she is much improved. She is talking and mixing with other people, more importantly she is a lot happier”. We saw appropriate recruitment checks were carried out to ensure suitable people were employed to work at the home and there were sufficient staff to meet people’s needs. People were supported in a prompt manner and people told us they had no concerns with the availability of staff.
Farthings Nursing Home
However, a paid subscription allows more information to be added and as a result a higher profile score. The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. Staff were appropriately trained and supervised in order to enable them to provide care to people they were supporting.
For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Our infection prevention and control inspections look at how well people using a service are kept safe from the spread of infections. If you are looking for care, if you think a family member needs support, or if you want to know what services are available for carers, find the information you need in the pages below. The vast majority of comments we received were very positive. We saw staff treated people with respect and kindness and people told us they were involved in their care planning.
What people are saying about Conifers Care Home
We saw that people were supported by kind and sensitive staff. Staff were attentive to people’s needs and showed patience and encouragement when supporting them. We observed that people were encouraged to do things at their own pace and were not rushed.
By developing this policy and ensuring that staff received this important training, would strengthen the processes in place to protect people living at the home. Conifers Care Home is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission regulates both the premises and the care provided, and both were looked at during this inspection. The Lancashire Care Services Directory has been produced by Care Choices to provide people with a guide to social care services in Lancashire. The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care.
Conifers Nursing Home
Staff had received safeguarding training and understood their responsibilities to report unsafe care or abusive practices. The registered provider had reported incidents to the commission when required. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees.
Medication care plans and risk assessments provided staff with a good understanding about specific requirements of each person who lived at Conifers Care Home. We found the registered provider continued to provide a good standard of care to people who lived at the home. – the service is performing badly and we've taken enforcement action against the provider of the service. We additionally observed that the home worked with external providers adequately. A visiting community nurse told us, “The staff have a good rapport with patients. I would recommend the Conifers and would have no doubts about placing my mum here”.
Facilities & Care
From our observations and through speaking with staff it was clear that there was a good understanding of each person’s assessed needs and that personal preferences were accommodated. One person told us, “I was reluctant to leave my own home but I am very glad I came here. Staff we spoke with confirmed they did not commence in post until the registered manager completed relevant checks. We checked staff records and noted employees received induction and ongoing training appropriate to their roles. This is the latest available inspection report for this service, carried out on 24th March 2010. – the service isn't performing as well as it should and we have told the service how it must improve.
Conifers Nursing Home is registered to provide accommodation for up to 55 people who require nursing or personal care. The service supports older people with dementia nursing needs. We spoke individually with the provider, manager and three staff at the Conifers. We also discussed standards of care with one person living at the home and two relatives.
People who lived at the home were offered the opportunity to participate in an annual survey. People also told us they found the registered provider and care manager approachable if they wished to discuss any matters with them. People told us they were happy living at Conifers Care Home and the care met their individual needs. People described staff as ‘kind’ and told us they were supported in a prompt way. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. Every registered care provider in the UK can claim a free listing on Autumna.
We found equipment had been serviced and maintained as required. Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. Care records showed they were reviewed and any changes had been recorded. We found there were sufficient numbers of staff during our inspection visit.
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